Returning spare parts
When ordering new spare parts or accessories, you have the right to withdraw from the purchase within 30 days of placing the order. Below you'll find all the information about the right of withdrawal, return requirements, and refunds.
Are you returning an old part (core) for a purchased remanufactured/refurbished spare part and security deposit? That's a different process.
🔄 View old part (core) returnsRight of Withdrawal — within 30 days
New spare parts or their accessories. This information applies to returns of new products, not old part (core) deposits. For that, see the "Deposit Return" section
📧 How to notify us of withdrawal
You can request a return:
1) By logging into your account, opening "My Profile" - "Returns"
Submit the return request through your account by selecting the relevant order and the reason for the return.
2) By sending a return request notice:
Email: returns@nerings.com
Please include your order number, the product you wish to return, and the reason for the return.
📦 Returning the item
After notifying us, the item must be returned within 14 days — either by bringing it to the office or sending it to our main warehouse - Baldone, Silmaču iela 64
Return Requirements for New Products
For the return to be accepted
The item must be returned within 14 working days from the date of the return request
Refunds
Terms and procedure
Warranty
Warranty terms for products
🛡️ Warranty coverage
All new spare parts and accessories come with a warranty covering manufacturing defects and material faults under normal use. The warranty period is 24 months for new products and 12 months for remanufactured products.
✅ The warranty covers
- Manufacturing defects and material faults
- Premature wear of the part under normal use
- Functional issues that arose through no fault of the customer
🚫 The warranty does not cover
- Damage caused by improper installation or use
- Mechanical damage, accidents, or external impact
- Products whose defect resulted from unauthorized repair or modification
📨 How to file a warranty claim
To file a warranty claim, log into your account, click "My Profile", "Returns", and select warranty as the reason for the return, providing information about the product defect, or contact us by email at returns@nerings.com